Online payments. Customers pay by card, bank transfer, Apple Pay, or Google Pay on your own website.
Track every payout and handle refunds from one place.
See what is available to pay out and what is already on the way to your bank. Refunds and bank disputes are handled in the same Payments area of MeridianOS™, with each invoice one click away.
Payouts at a glance. See what is available and what is on the way from Stripe.
Full or partial refunds. Send back any amount up to the payment, with a reason.
Disputes answered here. Evidence is filled in from the invoice and the job.
Alerts that find you. Failed bank payments and dispute updates arrive in your email.
Know what is coming to your bank.
The Payouts tab shows what is available to pay out and what is already on the way from Stripe. Recent payouts list the arrival date and status, with the bank name and the last four digits of the account. The dashboard Payments card repeats the same summary.
- The dashboard also counts bank payments that are still clearing
- Change your payout schedule or bank account through a link to Stripe
Refund all or part of an online payment.
Choose Refund on an online or card payment and enter the full amount or part of it, with a reason such as a duplicate payment. The money goes back to the card or bank account the customer paid with, usually within 5 to 10 business days. Badges on the list show what is pending, failed, refunded or disputed.
- A failed bank payment shows the bank's reason in plain English
- Partial refunds show the amount refunded right on the payment
- Resend any receipt to the customer or to a different email address
- Refunds you issue in Stripe sync back here on their own
Answer a bank dispute without hunting for paperwork.
When a customer disputes a charge, MeridianOS™ explains the reason in plain words and shows the date you need to respond by. The customer's details and the work you provided are already filled in from the invoice and the job. Add your files and submit the evidence when it is ready.
- File slots for proof the work was done and messages with the customer
- Save a draft and come back before the respond-by date
- A dashboard banner reminds you to respond by the date to keep the money
- An email when a payment is disputed, and again when you win or lose
Already handled. The details that usually get missed are built in.
Partial refunds keep totals accurate
A partial refund is divided in proportion across every part of the payment, tips and fees included, so each customer's lifetime value stays accurate.
Lost disputes come out of totals
If a dispute is lost, the payment is marked refunded and comes out of your totals on its own. If the outcome is later reversed, MeridianOS™ puts it back.
Refunds go to the right account
If you ever change Stripe accounts, a payment taken through the earlier one is never refunded against the account you use now.
Evidence is confirmed before it goes
Dispute evidence can only be sent to the bank once, so MeridianOS™ asks you to confirm before it goes. Until then you can save a draft and keep adding to it.
Keep exploring.
Invoicing. Build the invoice from the job and send it by email and text with a link to pay.
Dashboard. What you collected and what still needs you, the moment you sign in.
Questions and answers
When does a refund reach my customer?
The money goes back to the card or bank account they paid with, usually within 5 to 10 business days. The payment is marked refunded in MeridianOS, and the customer's lifetime value adjusts to match.
Can I refund only part of a payment?
Yes. Enter any amount up to the payment and choose a reason. The payment then shows the amount refunded on the list.
Can I change my payout schedule?
Yes. Your payout schedule and bank account are set in your Stripe Dashboard, and MeridianOS links you straight there. Every payout still shows in MeridianOS with the bank name and last four digits.
What happens if a customer disputes a payment?
You get an email and a dashboard banner with the date you need to respond by. The evidence is already filled in from the invoice and the job, so you add your files and submit.
See your own payouts and refunds on MeridianOS™.
We will walk you through a refund and a dispute response on a live system. Tell us what you do and we will reply within the hour.