Scheduling. The whole week on one calendar, with every job and who is on it.
Customers book online and the job lands on your schedule.
Customers pick a service and a time on your own website, and MeridianOS™ turns the booking into a job with the customer attached. Open times already account for the jobs on your schedule.
Two booking styles. Exact appointment times, or arrival windows when you go to the customer.
Instant or approve first. Confirm bookings right away or approve each request yourself.
Your own questions. Up to 10 custom questions, plus photos from the customer.
Self-serve changes. Customers reschedule or cancel from a private link, inside your cutoff.
What your customer sees when they book.
Customers choose a service, each showing its length and price the way you set it. They pick a day on a calendar where only open days can be chosen, then a start time or an arrival window, labeled in your time zone. Then they fill in your booking form, including your own questions and up to 10 photos.
- Price display: Don't show a price, Free, Set price, or Starting at
- Let customers pick several services, with their lengths added up
- Questions can be short answer, paragraph, dropdown, or checkbox
- Customers can tick a box to get texts about their booking
Confirm instantly or approve each request.
Choose Confirm bookings right away or I approve each request first. With approval on, the time is held and the job is created when you press Approve, and Decline emails the customer with an optional message. A confirmed booking finds the customer by email or phone, or creates a new one as a lead.
- The job arrives scheduled, with the services as its description
- Booking comments and answers are saved as a note on the job
- The job shows a Booked online badge and the customer's photos
- New bookings alert the app and email up to 10 addresses you choose
Rules that keep your calendar realistic.
Set weekly hours with several time ranges per day, and add date changes for holidays and time off. Then decide how much notice you need and how far ahead customers can book. Open times in MeridianOS™ account for jobs already on your schedule and the breaks you set around each booking.
- A break before and after each booking, from none to 2 hours
- Cap online bookings per day and how many can overlap
- Minimum notice from none to a week, with 24 hours by default
- A reschedule and cancel cutoff from 1 to 72 hours before
Already handled. The details that usually get missed are built in.
No double-booked slots
The open-time check and the save happen together, so two customers can never book the same slot. The second one sees a message asking them to pick another time.
Your existing jobs block the time
Open times subtract jobs already on your MeridianOS™ schedule and apply your breaks, so an online booking cannot land on top of work you booked by phone.
Reminders follow the new time
When a customer moves a booking, earlier reminders are cleared so they are reminded again for the new time. A booking made inside the reminder window skips the instant reminder.
Repeat customers are matched
A returning customer is matched by email or by any of their phone numbers, and a repeated address is reused, so your customer list stays free of duplicates.
Keep exploring.
What your customers see. Booking, paying, signing, and texting on your own website under your own name.
Automatic texts and emails. Confirmations and reminders that send themselves in your wording.
Questions and answers
Can customers reschedule or cancel on their own?
Yes. Every confirmation includes a private link where customers can move to any open time or cancel with an optional reason. You set the cutoff, anywhere from 1 to 72 hours before, or allow changes any time.
Will online bookings clash with jobs I add myself?
No. Open times subtract jobs already on your schedule and the breaks you set around each booking. Two customers cannot book the same slot either.
Do customers get reminders?
Yes. You can send up to two reminders, each from 1 hour to 3 days before, by email or text. Texts go only to customers who ticked the box for them, and texting is an add-on to MeridianOS.
Can I use online booking if I go to my customers?
Yes. Choose We come to you and customers pick an arrival window and give their address. For appointments at a set time, you choose where it happens, such as your business address or a phone call.
See your services bookable on MeridianOS™.
We will show you a booking page and the job it creates on a live system. Tell us what you do and we will reply within the hour.